Working with Travelodge, a leader in affordable and delightful travel, Matchbox created a prototype Alexa skill that demonstrates a fast, natural and hands-free way to make a hotel reservation by choosing location, dates, rooms, and extras.

Our work included:

• Voice UI design, crafting the utterances and development of the skill.
• Understanding how the skill can complement Travelodge’s other customer engagement points, mobile app, web site, and call center.
• Specifying and building the API extensions the skill needed.

This prototype was a valuable proof of concept to help Travelodge plan next steps on its journey of continuously improved customer experience. We are proud to have played a part.