Designing a Seamless Desktop Booking Experience for Hotels.com
Challenge
Hotels.com wanted to extend its award-winning booking experience to a desktop application while aligning with a new global brand identity. The challenge was to deliver a consistent, high-quality user experience across different devices and usage contexts, without compromising usability or performance.
Our thinking
We focused on adapting the experience to suit both desktop and mobile contexts, ensuring usability whether at a desk or on the move. By combining strong UX design with brand alignment, we ensured the experience remained consistent, intuitive, and efficient across all touchpoints.
Execution
Matchbox worked closely with Hotels.com to design and build a desktop application that reflects the new brand while delivering a seamless booking journey. We rethought user flows for different usage scenarios and implemented features that ensured speed, clarity, and ease of navigation across devices.
Outcome
otels.com launched a high-quality desktop experience that maintained its strong reputation for usability and customer satisfaction. As Daniel Craig, eCommerce Director at Hotels.com, said: “We are very pleased with the results and the reviews we’re seeing from our customers. The customer experience is absolutely paramount. We need to ensure that our customers get the same great feel, information and efficiency, no matter what device they are using.”